Privacy Policy and POPIA Notice

Last updated: 25 August 2026

1. Who is responsible for your information?

Grammor Media is the responsible party for personal information processed through this website and in connection with our marketing, website, creative and consulting services. Privacy enquiries may be sent to info@grammormedia.co.za or 083 568 1893.

2. Information we may collect

We may collect your name, business name, email address, telephone or WhatsApp number, enquiry and package selections, billing or transaction records, project information, correspondence, website usage information, IP address, browser and device information, and any information you voluntarily provide.

3. How information is collected

Information may be collected when you complete a form, build a package, contact us by email or WhatsApp, subscribe to communications, become a client, interact with our website, or communicate with us through social platforms. Limited technical information may be collected through cookies and similar technologies.

4. Why we process information

We process information to answer enquiries, prepare quotations, deliver contracted services, manage client relationships, issue invoices, maintain business records, improve our website and services, protect our systems, comply with legal obligations and—where permitted—send relevant marketing communications. We process information only where there is a lawful justification, including consent, performance of a contract, legal obligation or a legitimate business purpose that does not unjustifiably interfere with your rights.

5. Sharing and service providers

We do not sell personal information. Information may be shared with trusted operators such as hosting, email, analytics, cloud storage, website, accounting or professional service providers where reasonably necessary. We require service providers to use information only for the agreed purpose and to apply appropriate safeguards. Information may also be disclosed where required by law or necessary to protect legal rights.

6. International processing

Some technology providers may process information outside South Africa. Where this occurs, we take reasonable steps to use providers and safeguards that offer an appropriate level of protection as contemplated by POPIA.

7. Retention and security

We retain personal information only for as long as reasonably needed for the purpose collected, contractual and record-keeping needs, dispute resolution and applicable legal requirements. Reasonable technical and organisational safeguards are used to protect information against loss, unauthorised access, alteration or disclosure. No online system can be guaranteed completely secure.

8. Your rights

Subject to applicable law, you may ask whether we hold your personal information, request access, correction or deletion, object to processing, withdraw consent, or ask us to stop direct marketing. We may verify your identity before acting on a request. Contact info@grammormedia.co.za.

9. Complaints

Please contact us first so we can try to resolve your concern. You may also lodge a complaint with the Information Regulator of South Africa at POPIAComplaints@inforegulator.org.za, telephone 010 023 5200, or visit inforegulator.org.za.

10. Updates

We may update this notice when our services, technology or legal obligations change. The latest version will be published on this page with its revision date.